warranty

warranty

Information

At Radical Design, we believe in the quality and sustainability of our products. We take pride in designing and manufacturing high-quality items that meet the needs of our customers and withstand the test of time. Therefore, we offer a robust warranty.

Our Warranty

We understand that the trust you place in our products is of great importance. Our warranty covers manufacturing defects and material defects for 5 years from the date of purchase. This means that if you encounter an issue due to a flaw in design, materials, or production, we will ensure it is resolved.

What our warranty covers

Our warranty covers various aspects to ensure your satisfaction with your purchase:

Manufacturing defects

If there are issues due to production or manufacturing defects, we will repair or replace the product.

Material defects

If the materials in the product exhibit defects affecting performance, we will ensure this is addressed.

  • (You have two months from receipt of the product to notify us of any non-conformity of the product.)

How our warranty works

Should you experience any issues with your Radical Design product during the warranty period, follow these simple steps:

  1. Contact us: Reach out to our customer service and explain the issue. We will guide you through the process.
  1. Assessment and resolution: Our team will assess the issue and provide the best possible solution, whether it's repair, replacement, or other appropriate steps.
  1. Implementation of the solution: We will ensure the agreed-upon solution is carried out to ensure your product is in top condition.
  2. If damage is not covered under the above warranties, we can provide a quote for repair or replacement upon request. Repairs or replacements will take place upon acceptance of the quote. We offer repairs at the lowest possible price to always give customers the opportunity to repair the products.

Our shared commitment to quality

With our warranty, we aim for a long-lasting relationship with our customers, based on trust and mutual respect. We want to ensure you are satisfied with your Radical Design product and can trust that it meets our high standards.

If you have any further questions about our warranty or need more information, please do not hesitate to contact us. We are ready to assist you and make your product experience as positive as possible.

For more information on the warranty, see the Terms and Conditions.