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Payment, Shipping and Returns

 

All website orders and payments are handled by ourselves. This means that in case of any trouble with your ordering- or payment process please contact us by mail or phone so we can instantly help you and in case of a wrong order refund your payment.

On this page you find our working methods concerning payment, shipping and handling returns. For more detailed information see Terms and conditions

 

Safe Payment

 

MultiSafepay is our preferred Payment Service Provider. They provide payment services for over 14 years and have become one of the leading payment processors in the Netherlands. Our relationship with Multisafepay is outstanding and they respond swift and responsive to any question we or our clients have towards an online payment. Once you have placed the order on our website you are taken to the secure payment site of Multisafepay for the actual transaction. All transactions are monitored and scanned for faults and fraudeless activity by Multisafepay and ourselves.

In some cases a transaction is not processed and the payment is declined. Reasons vary but are mostly due to the absents of a 3d secure code on your Creditcard. For more info please see our FAQ below this page.

You can select Paypal during the ordering process but you can also pay directly to our Paypal account paypal@radicaldesign.nl. We do not charge you extra for paying with Paypal!

If you prefer to pay by banktransfer you can select this payment option during ordering. Our bankdetails are below:

Rabobank: 1593.15.352
IBAN: NL93RABO0159315352
BIC/SWIFT: RABONL2U

 

Fast and Reliable Shipping

 

We ship stock products within 2 working days.

Depending on the delivery country your order is being sent with one of below shipping services.

Country of delivery
Shipping service
Shipping costs*
Domestic (The Netherlands) DHL / PostNL €10,-
Within the EC (except France) DHL €15,-
France DHL (delivered by Chronopost) €15,-
All other countries PostNL International Parcel €15,-

*For customers outside the European Community: your local customs department may charge you taxes/duties. These are not included in our shipping cost! Check with your local customs department about the level of these costs, to avoid nasty surprises.

 

Returns

 

When for any reason you are not satisfied with our product you can simply return it to us within 14 days of delivery.

Like our Repair service the return of a product is handled in a few simple steps.

Step 1: Send an email or call us describing the reason of return and your proposed action. Maybe you would like another color, product, refund or credit on your next order.

Step 2: Securly package the product adding your name and a copy or short summary of our communication in the box (this is handy if another colleague handles the return).

Step 3: Send it preferably with an insured shipping service. The shipping costs are on you so many choose the most affordable service. In case of an error or product fault on our side we also refund your shipping cost but only if you have chosen the most affordable service in your country (mostly regular postal service).

Step 4: After we receive the product we refund the initial total payment within 3 working days. You will be reimbursed by Paypal or by bank transfer.

To read more on our Guarantees and After-Sales Service see our Terms and conditions.